Frequently Asked Questions
OUR INSTALLATION
OUR FILM
MISCELLANEOUS



> OUR INSTALLATION

Who installs the kits?

Protective Film Solutions uses only 3M-certified, professional installers who have received intensive, specialized training.


Can I install it myself?

We and 3M recommend professional installation to ensure proper coverage and a secure fit because each car has unique (and sometimes challenging) installation areas.


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> OUR FILM

How do I care for the film?

Wash and wax your vehicle as you normally would, making sure not to use any abrasive materials. If your film has scratches, follow one of two solutions:

  • Remove them by using a cleaner wax (not rubbing compound) and a soft cloth. Once the scratch is removed, you may use a carnauba-based wax to restore the glossy finish.
  • If you are familiar with the use of an orbital buffer, you may use a soft wool pad at less than 2000 RPM and use light pressure. If using an orbital buffer, we recommend using SRC Finishing Compound by 3M with it as it removes scratches the best. Then apply carnauba-based wax.

How do I remove wax build-up along the edge of the film?

You have two options:

  • You may use a soft-bristled toothbrush (a children's toothbrush works great) and move it very gently back and forth along the edge to remove the build-up.
  • If that does not work, try using a Q-tip or soft microfiber towel dipped in rubbing alcohol. Dab it along the build-up, letting the alcohol soak on the wax build-up.

Remove the loosened build-up with a dry cloth. DO NOT USE YOUR FINGERNAIL OR ANY SIMILAR OBJECT AS YOU WILL SCRATCH YOUR PAINT.


Does it come off?

Yes, it does, but not by itself.


Does the paint peel off when you remove it?

We guarantee that only factory paint jobs will not peel off when removing the film. Repainted vehicles must cure for 30 days before it is safe to install the film. If any touchups or partially cured paint are covered with the film, paint may come off when it is removed. Talk to your certified installer about this.


Is the film reusable?

No.


What are the little yellow-orange stains that I see on my film?

These are bee stains. Yes, it is normal. No, it is not permanent. The sun will bleach out the stains over a few days. The more your car is in the sun, the quicker they will fade away. If you would like to speed up the process, dip a cotton ball in bleach and dab the stains repeatedly until they disappear (usually a few seconds).


I notice foggy "bubbles" in the film after it was installed recently. Why?

This is natural. The "bubbles" are actually pockets of alcohol solution that will evaporate if the vehicle is left out in the sun. DO NOT play with or press on the bubbles because this may stretch out the film, resulting in excess film that looks like loose skin when the alcohol does evaporate—this will not go away.

If the bubbles do not go away in 2-3 weeks, they will need to be popped. Please call us to schedule an appointment. Do not pop them yourself.


Regarding automotive window tint and flat-glass window films, why use the 3M brands instead of competitor brands?

See the reasons why using 3M window films are better than the competitors'.


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> MISCELLANEOUS

I got the film installed at a local car dealership. How do I know if it was installed by Protective Film Solutions?

If your paint protection film was installed by a certified installer for PFS, you should have received the 3M warranty card in your vehicle that lists Protective Film Solutions' contact information and certification license number. If you expected PFS to install the paint protection film and you don't receive the card, contact us at 602.694.6979. Be sure to have your VIN number handy so we can verify our records.

You may also view our Film Warranty Information here for more detail about how PFS warranties its work, whether PFS installed your film at a dealership or elsewhere.


How do I know I'm getting a good product from an experienced installer?

See What to look for in Paint Protection Film & Installation.


Why should I do business with Protective Film Solutions instead of with another vendor?

Read the long list of reasons why many people do business with Protective Film Solutions instead of other similar businesses in the Valley.


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Protective Film Solutions proudly uses films manufactured by 3M.

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